Patients

Whether West Calcasieu Cameron Hospital is your hospital of choice, or whether you or a first time visitor, we’ve designed a patient guide to provide you with information regarding hospital services and policies. This 40 page, easy-to-read guide provides you with information ranging from visiting hours to advance directives. Click on the link below to access this invaluable tool before, during, or after your stay.

Patient Handbook (PDF)

To access this free service, your laptop needs a wireless card. Please be courteous to other patients and visitors while using your computer and keep the volume muted or use headphones. To access our free wireless internet service, please follow the steps listed below.

1. Select Wi-Fi Network: WCCHPUBLIC
2. WPA2 Personal Wi-Fi key: friendly
3. Follow instructions listed on the screen that you are redirected to. The username and password for the redirect site are:
   • username: hospital
   • password: hospital

What a Hospital Bill Covers

A hospital bill covers the cost of your room, meals, 24-hour nursing care, laboratory work, tests, medication, therapy, and the services of hospital employees. You will receive a separate bill from your doctors for their professional services. If you have questions about these separate bills, please call the number printed on each statement.

To make payment on a bill, you may pay your bill online, visit our Patient Financial Services Department, or call (337) 527-4232.

If You Have Health Insurance

West Calcasieu Cameron Hospital (WCCH) will submit bills to your insurance company and will do everything possible to expedite your claim. You should remember that your policy is a contract between you and your insurance company and that you have the final responsibility for payment of your hospital bill.

Below is a list of WCCH In-Network Companies:

Aetna
American Lifecare
Beech Street Network
Best Care, Inc.
Blue Cross/Blue Shield (PPO, HMO, traditional)
Choice Car Network
Cigna
Evolutions Healthcare Systems
Galaxy Health Network
Gilsbar 360 Alliance PPO
Great West Healthcare
Health Payors Org., Ltd.
Humana POS
Humana Medicare (traditional)
LWCC/Comnet
Med-Comp USA, Inc.
Medicare
Medicaid (including Healthy Louisiana Plans)
Mediversal, Inc.
Multiplan, Inc.
National Pref. Provider (NPPN)
Patient's Choice, Inc.
Pinnacle Entertainment
PPO-Plus
Preferred Heath Network
Private Healthcare Systems (PHCS)
United Healthcare Medicare Select
United Healthcare of Louisiana
USA MCO
Vantage
Vantage Medicare Advantage

effective 1-1-19: BCBS Medicare Advantage

If You Do Not Have Health Insurance

WCCH will provide information to help you apply for medical assistance programs. Program availability is based on Medicaid income and eligibility guidelines.

For Self-Pay Patients

The Patient Financial Services Department will send statements for payment of self-pay accounts. You will receive two to three billing statements over a 90-day period to obtain a payment or to make payment arrangements. If payment arrangements are not established and no payment is made during the 90-day period, the account will be placed with a collection agency. If you need an itemized statement of your account or if you have questions about your billing statement, you may contact the Patient Financial Services Department at (337) 527-4232.

Charity Discount Policy (PDF)

Sliding Fee Schedule (PDF)

Bill From A Separate Entity

We encourage you to request information from your health insurance issuer as to whether the physicians listed below are contracted with your health insurance issuer and under what circumstance you may be responsible for payment of any amounts not paid your health insurance issuer. Below is a list that contains the name and contact information for each individual or group of hospital contracted anesthesiologists, pathologists, radiologists, hospitalists, intensivists, and neonatologists who provide services at that facility.

For questions regarding the bill from:

Access Radiology, you may call (800)841-4236.
The Pathology Laboratory, you may call (337)436-9557.
Surgical Anesthesia of Baton Rouge, you may call (855)706-5542.
Cardiovascular Specialists, you may call (337)436-3813.
Heart and Vascular, you may call (337)494-3278.
Neogenomics, you may call 1-866-776-5907
ARUP (Associated Regional and University Pathologists) 1-800-522-2787.
Myriad Genetic Laboratory, you may call 1-800-469-7423.
Prometheus, you may call 1-888-423-5227.
Calcasieu Cameron Hospital Medicine Group LLC 855-686-8430.
Calcasieu Cameron Emergency Physician Group LLC 855-686-8430.

Additional Information

http://www.ReportFraud.La

https://www.lla.la.gov/report-fraud/fraud-flyers/

At West Calcasieu Cameron Hospital, we strive to provide you and your family members with exceptional healthcare. As our patient, we are committed to respecting and protecting your patient rights and your privacy. Our policies regarding these issues can be found by clicking on the link below.

For further information about this Privacy Notice, please contact the hospital’s Privacy Officer at (337) 528-7891 or you may call the confidential Corporate Compliance Hotline at (337) 527-4168.

Notice of Privacy Practices (PDF)

West Calcasieu Cameron Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. West Calcasieu Cameron Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

West Calcasieu Cameron Hospital:

• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you need these services, contact WCCH Corporate Compliance Office/Section 1557 Coordinator at (337) 528-7891.

If you believe that West Calcasieu Cameron Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: WCCH Corporate Compliance Officer, 701 Cypress Street, Sulphur, LA 70663, (337) 528-7891, atran@wcch.com. You can file a grievance in person, by mail or email. If you need help filing a grievance, the Corporate Compliance Officer/ Section 1557 Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html.

Translation in Español (Spanish) (PDF)
Translation in Français (French) (PDF)
Translation in Tiếng Việt (Vietnamese) (PDF)
Translation in 繁體中文 (Chinese) (PDF)
Translation in العربية (Arabic) (PDF)
Translation in Tagalog (Tagalog – Filipino) (PDF)
Translation in 한국어 (Korean) (PDF)
Translation in Português (Portuguese) (PDF)
Translation in ພາສາລາວ (Lao) (PDF)
Translation in 日本語 (Japanese) (PDF)
Translation in اُردُو (Urdu) (PDF)
Translation in Deutsch (German) (PDF)
Translation in فارسی (Farsi) (PDF)
Translation in Русский (Russian) (PDF)
Translation in ภาษาไทย (Thai) (PDF)

Language Assistance Services

ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-337-527-4346.

注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-337-527-4346.

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-337-527-4346.

주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-337-527-4346. 번으로 전화해 주십시오.

PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-337-527-4346.

ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-337-527-4346.

ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغویة تتوافر لك بالمجان. اتصل برقم 1-337-527-4346. رقم . :والبكم الصم ھ

ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-337-527-4346.

ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-337-527-4346.

ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-337-527-4346.

注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1-337-527-4346 まで、お電話にてご連絡ください。

توجھ: اگر بھ زبان فارسی گفتگو می کنید، تسھیلات زبانی بصورت رایگان برای شما .بگیرید تماس 1-337-527-4346  با. باشد می ف

ໂປດ​ຊາບ: ຖ້າ​ວ່າ ທ່ານ​ເວົ້າ​ພາ​ສາ ລາວ, ການ​ບໍ​ລິ​ການ​ຊ່ວຍ​ເຫຼືອ​ດ້ານ​ພາ​ສາ, ໂດຍບໍ່​ເສັຽ​ຄ່າ, ແມ່ນມີ​ພ້ອມໃຫ້​ທ່ານ. ໂທ​ຣ1-337-527-4346

เรียน: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร 1-337-527-4346.

خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں ۔ کال 1-337-527-4346. ک

Online Bill Pay

You have rights and a role regarding your treatment and care. This brochure has questions and answers to help you learn about your rights and role as a patient. Knowing your rights and role can help you make better decisions about your care. The Joint Commission has created brochures to help educate you on your rights as a patient. Please click on the appropriate version of the brochure below for more information.

English Brochure Speak Up.pdf

Spanish Brochure Speak Up.pdf

WCCH Patient Rights.pdf

You have reached the federally-required section of our website that contains the charges for the services we provide within our facility. While we provide this information to comply with federal regulations, healthcare billing is complex. It is extremely important for you, as the consumer, to understand that standard charges may not be a relevant starting point for estimating what costs you may incur during an episode of care, and the amount actually paid by a patient will depend on that patient's insurance coverage, policy provisions and other factors. Everyone's case is different based on that patient's medical condition. The charges displayed only include hospital charges and do not include charges that are billed separately by the physician or other professional fees. Furthermore, the actual amount paid by a patient will depend on that patient's insurance coverage, as benefit plans vary greatly.

For pricing of services at West Calcasieu Cameron Hospital, please use the following links:

Shoppable services

Downloadable Price List (Machine Readable File)

CMS-HPT.TXT