Quality, Compliance and Safety
Quality, Compliance and Safety
Quality Care & Safety
Patient safety isn’t just an initiative—it’s at the forefront of everything we do, every day. At West Calcasieu Cameron Hospital, we have examined every policy, procedure, and practice to ensure we provide care in the safest of environments. These efforts have caught the attention of several national patient safety organizations, resulting in awards and distinctions for the safety record we’ve become known for.
Hospital Compare allows consumers to find hospitals and compare the quality of their care. The site uses quality measures and includes information from the consumer perspective, called Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS).
Additional Resources for Quality Data:
KEPRO is the Beneficiary & Family Centered Care (BFCC) Quality Improvement Organization (QIO) for Louisiana. KEPRO assists medicare beneficiaries with quality of care complaints, hospital discharge and service termination appeals, and immediate advocacy.
BFCC-QIO changes that require action by healthcare providers has been the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) in 33 states and the District of Columbia for the past five years and was recently awarded a new five-year contract by the Centers for Medicare & Medicaid Services (CMS) covering different states.
Toll-free Phone
888-315-0636TTY
855-843-4776Mailing Address
5201 W Kennedy Blvd
Suite 900
Tampa, FL 33609
Compliance
The purpose of West Calcasieu Cameron Hospital’s (WCCH’s) Corporate Compliance program is to support and promote a culture that values integrity, honesty, ethical practices, and the highest standards of conduct, on the part of employees, agents, vendors, and business associates, and to perform their work in accordance with all laws that regulate WCCH, including applicable fraud, waste, and abuse laws. The Louisiana Legislative Auditor (LLA) encourages individuals who suspect the misuse of public funds to utilize the LLA hotline by calling 1-844-503-7283, faxing 1-844-403-7283, visiting www.reportfraud.la, or by mailing LLA Hotline, P.O. Box 94397, Baton Rouge, LA 70804. Learn more about the LLA Hotline (PDF).
The Office of Inspector General (OIG) offers guidance for Compliance Programs in health care facilities. The purpose is to establish systemic checks and balances to detect and prevent inaccurate billing and inappropriate practices. Vendors, contractors, or business associates may click the following link for more information on federal and state false claims laws.
A message to vendors and contractors in regard to federal and state false claims laws. (PDF)
If you have a question or concern while conducting business at WCCH, you should feel comfortable bringing your concerns forward. You are encouraged to share your concerns by contacting Thea Tran, Compliance Officer, at (337) 528-7891 or by atran@wcch.com. You may also call the confidential Corporate Compliance Hotline at (337) 527-4168 if you wish to remain anonymous.
Accreditation
West Calcasieu Cameron Hospital (WCCH) and the Home Health Agency of WCCH have earned the Joint Commission’s Gold Seal of Approval® for accreditation by demonstrating compliance with The Joint Commission’s national standards for health care quality and safety in hospitals and home care.
Every 3 years, WCCH and the Home Health Agency of WCCH undergo a rigorous unannounced on-site survey. A team of Joint Commission expert surveyors evaluate WCCH for compliance with standards of care specific to the needs of patients, including infection prevention and control, leadership, and medication management.
"In achieving Joint Commission accreditation, WCCH has demonstrated its commitment to the highest level of care for its patients," says Mark G. Pelletier, R.N., M.S., chief operating officer, Division of Accreditation and Certification Operations, The Joint Commission Accreditation is a voluntary process, a challenge that many hospitals undertake to elevate their standard of care and instill confidence in the community they serve.
The Joint Commission is the nation's oldest and largest standards-setting and accrediting body in health care. Learn more about The Joint Commission at www.jointcommission.org.
Our Commitment to Care
It is important to WCCH to promptly address any concerns you may have regarding patient care and safety. To voice a concern, please call the WCCH Patient Relations Director at (337) 527-4146. You may call at any time during or after your stay.
You may also contact the Joint Commission directly by mailing One Renaissance Boulevard, Oakbrook Terrace, IL 60181, by calling 1-800-994-6610, or by email at complaint@jointcommission.org.
Additionally, you have the right to file a complaint or concern with the Louisiana Department of Health and Hospitals by mailing DHH/Health Standards Section, P.O. Box 3767, Baton Rouge, LA 70821, or by calling (225) 342-0138 or toll free at (866) 280-7737.
Privacy
At West Calcasieu Cameron Hospital, we strive to provide you and your family members with exceptional health care. As our patient, we are committed to respecting and protecting your patient rights and your privacy.
Our policies regarding these issues can be found by clicking on the link below. For further information about this Privacy Notice, please contact the hospital’s Privacy Officer at (337) 528-7891 or you may call the confidential Corporate Compliance Hotline at (337) 527-4168.