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WCCH Visitor Policy and COVID-19 Information

07/23/21

Visitor Policy Snapshot:

West Calcasieu Cameron Hospital recognizes the importance of visitors to the health and well-being of our patients. To support our patients in their recovery while maintaining the safety of our staff and visitors, the following general visitation guidelines have been implemented:

  • Employees and visitors must wear a mask/face covering while in the facility.
  • If visiting a patient that is Covid+ or Covid pending, the staff will provide appropriate Personal Protective Equipment (PPE).  This may include but is not limited to gowns, gloves, etc.
  • Practice social distancing while in patient care areas/waiting rooms.
  • Visitors are encouraged to remain in the patient room and not travel freely throughout the facility.
  • Visitors may use the following entrances:
    • Main entrance/PBX: Daily – 5:30 a.m. – 8 p.m.
    • Cypress Street:  Daily – 6 a.m. – 8 p.m.
    • Emergency Department:  All hours
  • Covid+ and Pending patient visitation is limited to one (1) designated visitor for all inpatient and outpatient areas per hospital stay.
    • Visitor is to obtain an armband from nursing and must be worn throughout the hospital stay.
    • Visitor must wear a mask/face covering at all times while in the facility and the patient’s room.
    • Visitor may not travel freely throughout the building.
    • Visitor is allowed to stay with the patient overnight.
    • Visitor may visit the cafeteria, however, it is requested you return to the patient’s room for your meal.
    • Visitor should limit leaving and returning to no more than twice a day.
    • Patient’s clergy may visit without being “counted” as the patient’s designated visitors.
    • Visitors may be asked to leave during procedures or if an emergency situation occurs.
    • Exceptions can be made for end-of-life situations.

Once the patient no longer meets the requirement of isolation, routine visitation may resume, based on physician discretion.

Any deviation from the guidelines must have the approval of the Unit Director or the House Supervisor.

  • Non-Covid visitation is allowed for all inpatient and outpatient areas (excluding the Emergency Department and APTC).  Departments reserve the ability to limit the number of visitors based on patient’s therapeutic needs. Visitors may rotate throughout the stay.
  • Hospitalized patients will be allowed one (1) visitor who is 16 years of age or older to stay overnight.
  • Minors under the age of 16 are to be accompanied by an adult at all times.
  • Patient’s clergy may visit without being “counted” as one of the patient’s visitors.

Emergency Department

  • One (1) designated visitor will be allowed in the Emergency Department treatment area.
  • If immediate bedding is not available for the patient, the visitor will be asked to wait outside the ED and will be notified when to join the patient in the treatment area.

APTC

  • One (1) visitor will be allowed to accompany the patient during treatment.

ICU

The ICU waiting room is open during visiting hours only.

Non-Covid Patients

  • Visitation is limited to no more than two (2) visitors at a time.
  • Visitors must wear a mask/face covering at all times while in the facility and the patient’s room.
  • Patient’s clergy may visit without being “counted” as one of the patient’s visitors.
  • Visitors may be asked to leave during procedures or if an emergency situation developed.
  • Exceptions can be made for end-of-life situations.

COVID+ Patients

  • Visitation is limited to one (1) designates visitor per hospital stay.
    • Visitor is to obtain an armband from nursing and must be worn throughout the hospital stay.
  • Visitor must wear a mask/face covering at all times while in the facility and the patient’s room.
  • Visitor may not travel freely throughout the building.
  • Visitor is allowed to stay with the patient overnight.
  • Visitor may visit the cafeteria, however, it is requested you return to the patient’s room for your meal.
  • Visitor should limit leaving and returning to no more than twice a day.
  • Patient’s clergy may visit without being “counted” as the patient’s designated visitor.
  • Visitor may be asked to leave during procedures or if an emergency situation developed.
  • Exceptions can be made for end-of-life situations.

Once the patient no longer meets the requirement of isolation, routine visitation may resume, based on physician discretion.

Any deviation from the guidelines must have the approval of the Unit Director or the House Supervisor.

ICU Visitation Hours:

  • 5:30 a.m. - 6:30 a.m.
  • 9 a.m. - 10 a.m.
  • 12 p.m. - 1 p.m.
  • 5 p.m. - 6 p.m.

COVID-19 Vaccine Information

For more information about COVID-19 Vaccine Eligibility & Scheduling, please call 337-528-4712.

Additional COVID-19 Information:

COVID-19 Symptoms

Reported illnesses have ranged from mild symptoms to severe illness and death for confirmed coronavirus disease 2019 (COVID-19) cases. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms or combinations of symptoms may have COVID-19:

  • Cough

  • Shortness of breath or difficulty breathing

Or at least two of these symptoms:

  • Fever (100.4 or greater)

  • Chills

  • Body aches

  • Repeated shaking with chills

  • Muscle pain

  • Headache

  • Sore throat

  • New loss of taste or smell

  • Diarrhea

What to do if you're sick

If you develop fever, cough and/or shortness of breath, and have been in close contact with a person known to have COVID-19, please call 211 or text the keyword LACOVID to 898-211. This 24/7 hotline is available to answer your COVID-19 questions.

COVID-19 Testing

Patients requiring COVID-19 testing can utilize WCCH's drive through COVID-19 screening service. A Physician's Order is required. Patients must remain in their vehicle during specimen collection, unless additional services are needed.

Testing hours are Monday - Friday from 8 a.m. - 5 p.m.

Note: Orders should be faxed to 337-528-3331. Referrals should be phoned to 337-244-6356.

COVID-19 Testing Infographic

Check out this infographic to better understand the value and limitations of current COVID-19 testing options for effectively detecting and controlling the spread of this virus. 

For additional information regarding COVID-19, please visit cdc.gov or call the statewide 211 network by simply dialing 211 or text the keyword LACOVID to 898-211.

Thank you for your patience and understanding. WCCH will continue to assess its protocols and will make adjustments as necessary.